Shipping policy

We ship all over Romania, through our partner, FAN Courier.

Please be aware that we cannot deliver to post office boxes.

We process and send orders during our main service hours (Monday-Friday from 10.30 am to 19:00 pm EET (UTC/GMT +2 hours) – in case we don’t make deliveries, we shall announce it on our site, www.ateliereclatpekin.com.

Please see the shipping method as well as shipping costs and delivery times for your destination in the chart below.

TRACK ORDER STATUS

As soon as we have shipped your order you will receive an email stating your order ID.

For more clear delivery time, please check each product details, where you find each product’s availability or needed producing time, taken into consideration after you have made the payment. Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

SHIPPING

Product prices include all taxes and duties, as well as romanian VAT.

RETURNS POLICY

We gladly accept returns within 10 days of receipt. Before returning within these 10 days you need to send an e-mail at office@aepjewelry.com. However we can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.

Please be aware that a time frame of 30 working days can pass between the receipt of your returned merchandise and the return/refund process. Upon receipt of your returned merchandise, we will send you an email containing information about the respective refund. The refund time frame depends on the payment method. Normally credit appears within two months statements of credit cards. In case the recipient of the product does not correspond with the buyer of the product, a credit will be refunded to the original buyer and credit card holder.

Products purchased during our sales period or from any promotion will not be refunded or returned!

We reserve the right to accept the return or not after checking if the items fulfil the conditions requested above.

If you have any queries, simply send an email to office@aepjewelry.com.