FAQs

HOW DO I MAKE A PURCHASE?

Shopping at AEP Jewelry is easy:

Use the Necklaces, Earrings, Bracelets, Rings, Brooches and Hair accessories links.
Once you have found an item, click on it and then on the ‘ADD TO SHOPPING CART’ button on the product page.
Review the items in your shopping bag by clicking the ‘CHECKOUT link at the top of the page.
Click on ‘PLACE ORDER’ to complete your order.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at AEP Jewelry without creating an account. However, register with us and you’ll be able to enjoy the following benefits

Review past purchases
Add items and products you love to your Wish List
Save your address so you can shop even quicker next time

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?

To re-set your password, click on the ‘Forgot your password?” link and enter your email address. Please note, for security reasons we are unable to send your old password via email.

WHAT PAYMENT METHODS DOES AEP JEWELRY ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

You can read everything about the payment methods in our Payment Policy.

HOW CAN I CHOOSE THE CURRENCY I PAY IN?

You are currently viewing the INTERNATIONAL version of our website. You can choose the currency by simply clicking on the price of every item found on the website, from the drop down list.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on delivery and shipping charges to your destination, view our Shipping options.

DO YOU OFFER SAME DAY DELIVERY IN CONSTANTA?

If you live in Constanta, you can enjoy flexible delivery options. Place your before 10am for delivery between 10am-5pm (seven days a week), or by 2pm to receive your purchases between 6pm-9pm (Monday to Friday).

All the details will be discussed telephonically.

IS MY PACKAGE INSURED AND DO I NEED TO SIGN FOR MY ORDER?

All your purchases are insured against theft and accidental damage whilst in transit from AEP Jewelry to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorise for packages to be delivered without a signature.

DOES AEP JEWELRY SHIP TO MULTIPLE ADDRESSES?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

Before your purchases have been prepared for dispatch we can cancel an item, change the item or edit your billing and shipping details.

However, we are unable to combine orders or add pieces to an existing order once it has been placed.

HOW CAN I TRACK MY ORDER?

As soon as we have shipped your order you will receive an email stating your order ID.

For more clear delivery time, please check each product details, where you find each product’s availability or needed producing time, taken into consideration after you have made the payment. Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We gladly accept returns within 10 days of receipt. Before returning within these 10 days you need to send an e-mail at office@aepjewelry.com. However we can only accept for return non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. View more information.